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Hubert Privacy Policy

Last Updated: January 21, 2026

This Privacy Policy explains how Hubert ("we," "us," or "our") collects, uses, and protects your information when you use the Hubert mobile application ("App"). By using the App, you agree to the collection and use of information in accordance with this policy.

1. Overview

Hubert is a mobile application designed to help pet owners track their pets' activities, health, and schedules. We are committed to protecting your privacy and being transparent about how we handle your data.

This policy applies to all information collected through our App and any related services, sales, marketing, or events.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using the App:

  • Account Information: Email address, name, and profile photo when you create an account
  • Pet Information: Pet names, species, breeds, birth dates, photos, and other details you enter
  • Activity Data: Logs you create for feeding, walks, medications, vet visits, and other pet activities
  • Health Records: Symptoms, weight, vaccination records, and other health-related information you track
  • Photos: Images you upload for your profile and pets, including photos used for AI figurine generation
  • Communications: Messages you send to our support team

2.2 Information from Third Parties

We may receive information from:

  • Authentication Providers: If you sign in with Apple or Google, we receive basic profile information they share (name and email)
  • Payment Providers: Subscription and purchase information from RevenueCat, which processes payments through Apple App Store or Google Play Store

3. How We Use Your Information

We use the information we collect to:

3.1 Provide the App

  • Create and manage your account
  • Store and sync your pet data across devices
  • Generate AI-powered figurine avatars from your photos
  • Send reminders and notifications you've configured

3.2 Communicate With You

  • Send service-related announcements
  • Respond to your support requests
  • Send promotional communications (with your consent)
  • Notify you of changes to our Terms or Privacy Policy

3.3 Ensure Security and Compliance

  • Detect and prevent fraud or abuse
  • Enforce our Terms of Service
  • Comply with legal obligations

4. AI and Photo Processing

4.1 Figurine Generation

When you use our AI figurine feature:

  • Your photos are securely transmitted to Google's Gemini AI service for processing
  • Photos are temporarily processed to generate stylized figurine avatars and are not retained by Google for training purposes
  • Generated figurines are stored in your account
  • We do not use your photos for training AI models

4.2 Photo Storage

  • Photos you upload are stored securely on our servers
  • You can delete your photos at any time through the App
  • Deleted photos are removed from our active systems within 30 days

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Supabase: Cloud hosting, database, authentication, and file storage
  • Google Gemini: AI processing for figurine generation (receives pet photos temporarily)
  • RevenueCat: Subscription and purchase management (receives your user ID and purchase data from app stores)
  • Expo: Push notification delivery (receives device push tokens)

These providers are contractually bound to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, such as:

  • Responding to legal process (subpoenas, court orders)
  • Protecting our rights, privacy, safety, or property
  • Preventing fraud or addressing security issues

5.3 Business Transfers

If Hubert is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.4 With Your Consent

We may share your information in other ways if you give us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS) and at rest
  • Access Controls: Only authorized personnel can access user data
  • Secure Infrastructure: We use industry-standard cloud infrastructure with regular security audits
  • Authentication: We support secure authentication methods including Sign in with Apple

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide you services
  • Required by law or for legitimate business purposes

When you delete your account:

  • Your personal data is deleted within 30 days
  • Backup copies may exist for up to 90 days before being purged

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

  • View your data within the App
  • Request a copy of your data in a portable format

8.2 Correction

  • Update your account information in the App
  • Request correction of inaccurate data

8.3 Deletion

  • Delete individual entries, pets, or photos within the App
  • Request deletion of your entire account and associated data

8.4 Opt-Out

  • Disable push notifications in your device settings
  • Unsubscribe from marketing emails using the link provided

8.5 Exercising Your Rights

To exercise these rights, you can:

We will respond to requests within 30 days.

9. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.

If you believe a child has provided us with their information, please contact us at hello@gethubert.app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

When we transfer data internationally, we:

  • Use appropriate safeguards (e.g., standard contractual clauses)
  • Ensure adequate protection for your data
  • Comply with applicable data transfer regulations

11. Third-Party Links and Services

The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing them with your information.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information
  • Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at hello@gethubert.app.

13. European Privacy Rights

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under GDPR:

  • Lawful Basis: We process your data based on consent, contract performance, and legitimate interests
  • Data Subject Rights: Access, rectification, erasure, restriction, portability, and objection
  • Supervisory Authority: You may lodge a complaint with your local data protection authority

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

  • Updating the "Last Updated" date at the top
  • Sending a notification through the App for material changes
  • Posting the updated policy on our website

Your continued use of the App after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Thank you for trusting Hubert with your pet care journey. We're committed to protecting your privacy while helping you give your pets the best care possible.